HOW TO ORDER
1) CHECK-OUT AND PAY though our secure payment gateway, Authorize.net.
We have partnered with Authorize.Net, one of the largest payment gateways since 1996, to accept credit cards safely and securely for our customers. Authorize.net uses industry leading encryption hardware, software methods, and security protocols to protect customer information.
2) SUBMIT ESTIMATE WITHOUT PAYMENT.
After placing your selections in the shopping basket, choose "Submit For Estimate." Our salesmen will call you by phoneor email to discuss your selections. We will email or fax back to you a fully discounted formal proposal for your signature approval. Simply sign and fax back to us to place your order. You may include your credit card number on the fax or call it in to us by phone. You may also request to use PayPal. Credit card numbers are deleted after processing.
3) PLACE YOUR ORDER BY PHONE.
866-366-4066 (Toll Free)
4) PLACE YOUR ORDER BY FAX.
You may fax us your detailed quote specifications: 770-623-1540
5) PLACE YOUR ORDER BY EMAIL.
Send us your takeoffs, house plans, or spread sheets to Orders@DoorHardwareUSA.com. We will email or fax a detailed proposal for your review.We can review house plans or walk your home for customers in the Metro Atlanta or Knoxville Tennessee vicinity.
ORDERS OVER $2,000.
For your protection, we require your signature authorization for large orders over $2,000. We will email or fax you our formal proposal for your approval. Fax or email your signed approval for the order back to us at 770-623-1540 or Orders@DoorHardwareUSA.com. You may include your credit card on the fax or call it in to us.
RETURNS - EXCHANGES - ORDER STATUS - SHIPPING Email to SERVICE@DoorHardwareUSA.com
We hope that your hardware purchase is everything you hoped it would be. However, it is sometimes necessary to return hardware for exchange or credit. We will do our best to help you through this process, but it is important to follow the guidelines listed below.
Inspect your order immediately! Any damages or shortages must be reported to Suwanee Decorative Hardware within 10 days from receiving your hardware.
Due to our low prices, we have restocking fees ranging from 15 - 25% depending on the manufacturer. Defective items can be returned without a restocking fee. See the manufacturer's main page on our website for details. Some custom made items are non-returnable. The restock fee will be printed on all estimates or invoices we send to you. On most items we do not accept returns 30 days after delivery unless defective.
Please contact customer service for an RGA (Returned Goods Authorization) number for all returned items. Include the RGA number along with your invoice number for all returning items. We will issue a UPS label for defective or miss-ordered items. Returns must be received by Suwanee Decorative Hardware within 14 days of issuance of the RGA number.
All returns must be approved by Suwanee Decorative Hardware in advance by calling 866-366-4066. All returns must have an RGA request number clearly affixed to the outside of the package. Returns without an RGA number clearly visible on the package may be refused. Items returned directly to the manufacturer without our authorization will not be refunded. Damaged items due to improper packaging or mishandling will not be refunded. Packages with obvious damage will be refused. For items damaged during shipping, please file a claim with the shipping company.
Hardware that has been installed, or not returned in the original package cannot be returned unless defective.
Hardware Documents & Tools
We've put all the tools and documents we think that you'll need to order your door hardware, bath hardware, or cabinet hardware in one easy place.
DocumentsMultipoint Questionnaire - Used to help profile the type of multipoint that is needed. 30 kb
Takeoff Sheet - Used to help count door hardware needed. 30 kb
Tools & ProgramsAdobe Acrobat Reader - Used to view and print PDF documents. 30 kb
Visit Our Showroom! 1810 Peachtree Industrial Blvd. NW, Suite 115, Duluth, Georgia 30097
Phone: (770) 623-6015 | Fax: (770) 623-1540 | Toll-Free: (866) 366-4066