How to Order
4 WAYS TO ORDER
1.) SUBMIT ESTIMATE in the estimate basket. After placing your selections in the estimate basket, choose "Estimate - submit for quote" in the "Payment Information" section. There is no need to enter your credit card number. Estimates can be complete or partial. You may submit detailed notes about your order including additional products you are considering in the Comments section. If needed, we can call you phone to discuss your selections or additional items. We will email or fax back to you a formal estimate for your authorization including shipping times. Simply sign and fax back to us to place your order. You may include your credit card number on the fax or call it in to us by phone.
Please include your billing and shipping information on your estimate request to help expedite your final order. Include the best time and way to contact you with your fax number (if available) in the Comments section.
2.) PLACE YOUR ORDER BY PHONE.
3.) PLACE YOUR ORDER BY FAX.
4.) PLACE YOUR ORDER BY EMAIL.
We will email or fax a detailed proposal for your review.
We can review house plans or walk your home for customers in the Atlanta Georgia or Knoxville Tennessee vicinity.
ORDERS OVER $500: For your protection, we require your signature authorization for large orders over $500. We will email or fax you our formal proposal for your authorization. Fax your approved order back to us at 770-623-1540 with your signature. You may include your credit card on the fax or call it in to us.
estimate basket ORDERS ARE NOT FINAL - OFFICIAL RECEIPTS. Your official paid receipt will be emailed, faxed and mailed to you after review by our knowledgeablesales team. You will be contacted if any changes need to be made before we charge your credit card.
Customer Feedback (Click here to send a message to the owner)
Returns & Exchanges
We hope that your hardware purchase is everything you hoped it would be. However, it is sometimes necessary to return hardware for exchange or credit. We will do our best to help you through this process, but it is important to follow the guidelines listed below.
Inspect your order immediately! Any damages or shortages must be reported to Suwanee Decorative Hardware within 5 days from receiving your hardware.
Please contact customer service for an RGA number for all returned items. Include the RGA number along with your invoice number for all returning items. We will issue a UPS label for defective or miss-ordered items. Returns must be received by Suwanee Decorative Hardware within 14 days of issuance of the RGA number.
Due to our low prices, we have a restocking fee ranging from 15-40% depending on the manufacturer. See the manufacturer's main page on our website for details. Some custom made items are non-returnable. The restock fee will be printed on all estimates or invoices we send to you. We do not accept returns unless defective 30 days after delivery.
Hardware that has been installed, or not returned in the original packaging cannot be returned unless defective.
Returned items are subject to a restocking fee based on the original purchase price unless defective. Restocking fees range from 20% - 40% depending on the manufacturer; click here to view specific fees.
Hardware Documents & Tools
We've put all the tools and documents we think that you'll need to order your door hardware, bath hardware, or cabinet hardware in one easy place.
DocumentsMultipoint Questionnaire - Used to help profile the type of multipoint that is needed. 30 kb
Takeoff Sheet - Used to help count door hardware needed. 30 kb
Tools & ProgramsAdobe Acrobat Reader - Used to view and print PDF documents. 30 kb
Visit Our Showroom! 1810 Peachtree Industrial Blvd. NW, Suite 115, Duluth, Georgia 30097
Phone: (770) 623-6015 | Fax: (770) 623-1540 | Toll-Free: (866) 366-4066