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Need Assistance? 770.623.1530 orders@doorhardwareusa.com
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DoorHardwareUSA Accepts Visa, MasterCard, AMEX, and Discover

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HOW TO PLACE AN ORDER


1) CHECK-OUT AND PAY through our secure payment gateway, Authorize.net.
 We will notify you if products are not available in standard lead times before ordering your hardware with the option to cancel the order for a full refund if the delivery times are not acceptable to you.  

2) SUBMIT ESTIMATE WITHOUT PAYMENT.
After placing your selections in the shopping basket, choose "Submit For Estimate." Our salesmen will call you by phone or email to discuss your selections.  We will email you a fully discounted formal proposal for your approval.  You may simply call us by phone or email to approve the order.   You may call 866-366-4066 with your payment info or instruct us to call you at a good time.  

We have a policy to delete all card numbers the day they are processed.  


3) PLACE YOUR ORDER BY PHONE.
770-623-1530 (Atlanta)
866-366-4066 (Toll Free) 

4) PLACE YOUR ORDER BY FAX.
You may fax us your detailed quote specifications: 770-623-1540 

5) PLACE YOUR ORDER BY EMAIL.
Send us your takeoffs, house plans, or spread sheets to Orders@doorhardwareUSA.com. We will email or fax a detailed proposal for your review.We can review house plans or walk your home for customers in the Metro Atlanta or Knoxville Tennessee vicinity. 

ORDERS OVER $5,000.
For your protection, we require your signature authorization for large orders over $5,000. We will email our formal proposal for your approval. Scan or take a photo of your signed estimate - invoice and email to to  Orders@doorhardwareUSA.com.

RETURNS - EXCHANGES - ORDER STATUS - SHIPPING EMAIL TO SERVICE@DoorHardwareUSA.com

We hope that your hardware purchase is everything you hoped it would be. However, it is sometimes necessary to return hardware for exchange or credit. We will do our best to help you through this process, but it is important to follow the guidelines listed below. 

 

Inspect your order immediately! Any damages or shortages must be reported to Suwanee Decorative Hardware within 10 days from receiving your hardware.

 

Due to our low prices, some items may have restocking fees depending on the manufacturer. Defective items can be returned without a restocking fee. See the manufacturer's main page on our website for details. Some custom made items are non-returnable. The restock fee policy will be printed on all estimates or invoices we send to you. On most items we do not accept returns 30 days after delivery unless defective.

 

Please contact customer service for an RGA (Returned Goods Authorization) number for all returned items. Include the RGA number along with your invoice number for all returning items. We will issue a UPS label for defective or miss-ordered items. Returns must be received by Suwanee Decorative Hardware within 14 days of issuance of the RGA number.

 

All returns must be approved by Suwanee Decorative Hardware in advance by calling 866-366-4066. All returns must have an RGA request number clearly affixed to the outside of the package. Returns without an RGA number clearly visible on the package may be refused. Items returned directly to the manufacturer without our authorization will not be refunded. Damaged items due to improper packaging or mishandling will not be refunded. Packages with obvious damage will be refused. For items damaged during shipping, please file a claim with the shipping company.

 

Hardware that has been installed, or not returned in the original package cannot be returned unless defective.

HARDWARE DOCUMENTS & TOOLS

We've put all the tools and documents we think that you'll need to order your door hardware, bath hardware, or cabinet hardware in one easy place. 
 

DOCUMENTS

Multipoint Questionnaire - Used to help profile the type of multipoint that is needed. 30 kb 
Takeoff Sheet - Used to help count door hardware needed. 30 kb 

 

TOOLS & PROGRAMS

Adobe Acrobat Reader - Used to view and print PDF documents. 30 kb 

Visit Our Showroom! 1810 Peachtree Industrial Blvd. NW, Suite 115, Duluth, Georgia 30097
Phone: (770)-623-1530 | Fax: (770) 623-1540 | Toll-Free: (866)-366-4066